I’m sure it will come as no surprise that even the fine people at TiVo can’t claim 100% satisfaction from their product, and while we’ve all had our share of problems with the little love box, the following story certainly takes the cake:
A San Franciso man reportedly recieved over $2000 in phone bills for a line at his vacation home in Michigan. Having been previously connected to TiVo before the subscription was cancelled, the man was shocked to hear from his phone company that it was his disconnected TiVo service dialing the long distance numbers. Oh, and they weren’t just normal long distance calls, either, but 1-900 sex lines to Singapore.
I find this difficult to believe, since all it takes is a quick yank of the phone cord out of the wall to disconnect your subscription, but TiVo has still agreed to pay the man’s insanely expensive phone bills in full. Now that’s customer service!
